Grievance Redressal Policy

Customer satisfaction and fair practices are important to us. If something goes wrong, here's how to reach us.

You may raise complaints or requests regarding:

• Service quality and service complaints
• Correction of incorrect information
• Consent withdrawal
• Privacy and data-related concerns
• Communication practices
• Misconduct

Grievance Officer

In accordance with the DPDP Act 2023 and RBI Digital Lending Guidelines, you may contact our designated Grievance Officer:

Jyotsana Bora
Designation: Grievance Officer, MyCashBridge
Email: grievance@mycashbridge.com
Phone: +91 87965 08140

Escalation matrix

Level 1 – Customer Support
Email: application@mycashbridge.com

Level 2 – Escalation Desk
Email: grievance@mycashbridge.com

Level 3 – Grievance Officer (Jyotsana Bora)
Email: grievance@mycashbridge.com  ·  Phone: +91 87965 08140

Response timelines

• We acknowledge complaints within 48 hours.
• We aim to resolve them within 30 days wherever reasonably possible.

Further escalation

If your concern relates to a loan and remains unresolved, you may also contact the concerned RBI-regulated lending partner that processed your application, or the appropriate regulatory authority, including the RBI grievance redressal mechanism.